[Resolved] Core Services Outage

Thu, 11 Jun 2026 13:58:00 +0000

✅ Resolved - All core services have been fully restored. We apologise for the disruption and thank you for your patience. A post-incident review will follow in due course. (11/Jun - 18:46 UTC)

🔍 Monitoring - Services are beginning to recover. Our team is closely monitoring the situation and will confirm full restoration once all systems have stabilised. (11/Jun - 18:04 UTC)

ℹ️ Update - Restoration efforts are continuing. Our engineering team remains engaged and we expect to provide a further update as progress develops. (11/Jun - 15:28 UTC)

ℹ️ Update - Remediation is ongoing. Our engineers continue to work towards a full resolution and are making steady progress. A further update will follow. (11/Jun - 14:47 UTC)

ℹ️ Update - A root cause has been identified and a fix is being applied. We will post an update once restoration has been confirmed. (11/Jun - 14:21 UTC)

🔍 Identified - The cause of the disruption has been identified. Our engineering team is actively working to restore all affected services. (11/Jun - 14:09 UTC)

🔎 Investigating - We are investigating an issue affecting core services. Our team has been engaged and we will provide updates as the situation develops. (11/Jun - 13:58 UTC)

[Resolved] Scheduled Maintenance - Core Services

Wed, 10 Jun 2026 16:00:00 +0000

✅ Completed - Maintenance completed ahead of schedule. All core platform services have been fully restored and are operating normally. Thank you for your patience. (10/Jun - 17:46 UTC)

🔧 In Progress - The scheduled maintenance window has begun. Our team is actively carrying out the planned work on our core platform services. The services listed below may be intermittently unavailable or degraded until the work completes, expected by 21:00 UTC. (10/Jun - 16:00 UTC)

🛠️ Planned Maintenance - We will be performing scheduled maintenance on our core platform services to improve performance, reliability, and security. During this maintenance window, the following services may be briefly disrupted:

Website (ondiversity.cloud): Intermittent availability and slower page loads.
Client Portal: Temporary connectivity interruptions and degraded performance.
Billing System: Delayed invoice generation and payment processing.
Support Portal: Delayed ticket submissions and email notifications.
Support Phone: Possible interruptions to inbound and outbound calls.
Payment services: Intermittent failures when processing transactions.

Maintenance window: 10 June 2026, 16:00–21:00 UTC (estimated 5 hours). We recommend completing any critical operations before the window begins. We apologize for any inconvenience and will post updates here as the work progresses. (10/Jun - 09:00 UTC)

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[Resolved] Core Services Outage

[Resolved] Scheduled Maintenance - Core Services