AMS1 Network Degradation - RETN Carrier Link Down

16/07/2026 at 12:30 PM UTC

Carrier - RETN AMS1 - Cloud VPS (Virtual Private Server) AMS1 - Cloud VDS (Virtual Dedicated Server) AMS1 - Private Link AMS1 - Bare Metal AMS1 - D3 Object Storage (eu-west-1) AMS1 - Virtual PBX (SIP-PBX) & SIP Trunking

Resolved after 11h 13m

✅ Resolved - The link has remained stable and traffic has been returned from the TATA/Cogent mitigation routing to the primary path. This incident is now resolved. (16/Jul - 23:43 UTC)

🔍 Monitoring - Connectivity and traffic activity on the link have been restored following the switch replacement. We are monitoring stability before returning traffic to the primary path. (16/Jul - 20:43 UTC)

ℹ️ Update - The faulty switch has been replaced and the carrier is bringing the link back into service. (16/Jul - 20:27 UTC)

ℹ️ Update - RETN’s field engineer has arrived on-site at the AMS1 datacenter. (16/Jul - 18:41 UTC)

ℹ️ Update - Our carrier is actively working to restore the affected link, with an estimated resolution time of 21:00 UTC. Traffic remains routed via TATA and Cogent as mitigation; we will provide further updates as they become available. (16/Jul - 17:14 UTC)

ℹ️ Update - RETN continues to work on restoring the affected link. No estimated time of repair is available at this time. Traffic continues to be routed via TATA and Cogent as mitigation; we will provide further updates as they become available. (16/Jul - 15:24 UTC)

🔍 Monitoring - RETN’s repair work is still in progress. As a mitigation, traffic from parts of Europe has been rerouted via our TATA and Cogent links to reduce impact while the RETN switch is repaired. We continue to monitor service performance. (16/Jul - 14:55 UTC)

ℹ️ Update - RETN has not yet provided an estimated time of restoration. Their technical team remains engaged on the incident, and ours continues to monitor progress on-site at AMS1. (16/Jul - 13:56 UTC)

🔍 Identified - We have identified the affected link as originating with our carrier RETN and are working directly with them to restore full connectivity. (16/Jul - 12:58 UTC)

🔎 Investigating - Our upstream carrier RETN has reported a link outage affecting connectivity to the AMS1 datacenter. Services hosted in AMS1 may experience degraded network performance or intermittent connectivity. Our engineering team is actively working with the carrier to restore the link. (16/Jul - 12:30 UTC)